About Equity Home Loan Solutions, Inc.
The people at Equity Home Loan Solutions are home loan specialists whose expertise is making a difference in the lives of our customers, helping them make the most of their home equity. Our reverse mortgage specialists have extensive training and years of experience in U.S. Government-Insured home loan programs, including reverse mortgage loans.Equity Home Loan Solutions, Inc. is a HUD-approved reverse mortgage lender, headquartered in Westlake Village, California. Our specialization in reverse mortgage lending gives us a unique understanding of the borrower’s perspective, which we’ve applied to our process and to our customer service standards:
- We understand the importance of relationship. Our dedicated reverse mortgage specialists focus on the individual needs of each customer. This means you always talk with the specialist who knows your circumstances, throughout the process.
- We’re respectful of your time. Responsiveness is a hallmark of our customer service standards, which means your calls are answered by a live team member during business hours. If your specialist is on the phone with another customer when you call, your message is relayed by a team member, and you will receive a call back promptly.
- We respect your right to clear, timely and honest information. Your specialist will call you with an update at least once per week throughout the entire process, and will provide clear and thorough answers to any questions you or your family members may have.
Equity Home Loan Solutions, Inc. is a committed member of both the National Reverse Mortgage Lenders Association (NRMLA) and the Better Business Bureau. We take our commitment to ethical conduct and consumer privacy very seriously, as you will experience throughout our process.
You can count on our expertise, empathy and ethics to help steer you to sound decisions for your circumstances.
